SHIPPING for IN STOCK items: Our inventory will show you how many of which items we have in stock ready to ship. Please note that we have a brick and mortar store and on occasion, an item you order may be purchased by a walk in client before the warehouse gets to pull your order. If this happens, we will be in touch with you right away. We place orders every day and should be able to get more for you!
Most orders placed Monday-Friday on or before 11 AM ship the same business day when selecting UPS services. When selecting USPS, please allow for the next business day. During our busy season in October, orders may take up to 48 hours to process. Meaning if you select Next Day Air shipping, please allow that extra time for guaranteed delivery. Please also note that for Next Day, and Day and 3 Day Select, that UPS does not count weekends and holidays. If you must have delivery on or before a certain date, please contact us at [email protected] or call 631-928-5005 to see if it is possible before proceeding.
If at all possible, please place your orders online during our busy season. You will be handled faster and be the next in the queue. For phone orders, you will be the last to be processed.
SHIPPING for OUT OF STOCK items: If you order items that we do not have in stock, we will order the item or items in for you and ship your order complete in one package as soon as your entire order is ready. In most cases products will arrive to us within 1-5 Business Days. In many cases 2-3 days. Sometimes a product may be unavailable. If this is the case, we will be in touch with you within 1-2 business days. RETURN PROCEDURE
Help Us To Help You Process Your Return Quickly And Efficiently!
Returns can ONLY be taken if the following steps are taken. Review this page before contacting us for RETURN AUTHORIZATION
NOTE:ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. RETURN PROCESSING MAY TAKE UP TO 5 BUSINESS DAYS FROM THE TIME YOUR RETURN IS RECEIVED. During Halloween Season (October-November) this process may take up to 4 weeks.
Package Arrives Damaged: Notify the carrier immediately so an investigation for a damaged claim can get started. Save the exterior carton and leave all items and packaging material as is.
Returning a DEFECTIVE or INCORRECT Merchandise: Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of the original invoice date. We will send you a replacement if available, substitute of your choice or issue you a full refund including shipping costs. This also holds true in the event that we ship you the wrong merchandise.
Restrictions: The following are products we are unable to accept returns on unless they are damaged or incorrect merchandise. Special orders, Mascot Costumes, Masks, Makeup, Wigs, Stockings, Socks, Undergarments, Hats, Books, CD’s, DVD’s, Downloads.
Non-Defective Returns: Returns of NON-DEFECTIVE items placed in our COSTUME STORE are subject to a 15% restocking fee. Returns of NON-DEFECTIVE items placed in out MAGIC STORE are exempt from a restocking fee. Shipping costs are non-refundable.
Order Cancellations: Please note that due to our automated systems, orders cannot be canceled. If you refuse the delivery (the box must NOT be signed for nor opened) it will be treated as a regular return.
Seasonal Returns for Costume Store Merchandise: Because we are mainly a seasonal business, no returns will be accepted from October 14 - November 4 and December 7th - January 5th (of each year). All returns must be RECEIVED in our warehouse by October 14th and December 7th respectively (due to the seasonal nature of Halloween and Christmas merchandise). All orders for non-magic items placed or delivered on or after for October 14th are final. All orders for Christmas items placed or delivered on or after for December 7th are final.
STEP 1: For the fastest and easiest service Email [email protected]. You may also call631-928-1506 for your RAN. Returns will not be accepted at our warehouse without a valid Return Authorization Number (RAN). RAN’s expire after a period of 14 days. Any unauthorized return or expired RAN# will be refused if spotted and returned to the sender if a package is not spotted at the warehouse, return shipping may apply.
STEP 2: Check Your Return. ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All items will be inspected and or tested upon receipt. Any discrepancies including but not limited to the customer and credit or replacement will not be issued.
THE BELOW CRITERIA WILL BE FOLLOWED IN REJECTING RETURNS AND REFUSING CREDIT.
1.Products which are improperly packaged.
2.Products missing components.
3.Products that are damaged.
4.Products that have been worn or used.
STEP 3: Ship and Insure Your Return. FOR YOUR PROTECTION, we STRONGLY recommend that you FULLY insure the package you are returning. We also suggest that you use a traceable carrier so that you can see proof of delivery. In the event a package is lost stolen or damaged in transit to us, we cannot be held responsible for any reason.
IMPORTANT NOTICE: If Your Return DOES NOT Qualify. In the event the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. You will first have the option to purchase tracking and insurance for our return to you. Otherwise, we will return YOUR products to you via the least expensive method and assume no further responsibility for the merchandise. You can email us to discuss alternative resolutions for difficulties with products not qualifying for a return or exchange.